Making The Financial Case for Corrective Actions

About the Topic
Return on Investment is not a phrase often associated with corrective action. The more typical reaction reflects an anticipation of wasted resources and a valueless activity. Unfortunately, this attitude influences the manner in which corrective actions are conducted.

Rather than perceiving corrective action as a mandated pencil-pushing exercise, organizations need to appreciate the benefits that can be derived. This can only happen when the connection is made between corrective actions and an improved bottom line.

This session will present helpful hints to increase management buy-in and process owner commitment to effective corrective actions.

About the Speaker
Denise Robitaille is the author of ten books. Here newest: ISO 9001:2008 for Small and Medium Sized Businesses was published by ASQ last year. She is an internationally recognized speaker who brings years of experience to the quality profession. She is vice-chair of US TAG to ISO/TC176, a Fellow of the American Society for Quality and an RAB-QSA certified lead assessor.

As principal of Robitaille Associates, she is committed to making quality management systems meaningful. Denise has helped many companies achieve ISO 9001 registration and to improve their quality management systems. She has conducted training courses for thousands of individuals on such topics as auditing, document control, corrective action, root cause analysis, management review, and implementing ISO 9001. Among Denise’s books are: The Corrective Action Handbook, The Management Review Handbook, Root Cause Analysis: Basic Tools and Techniques and The Insiders’ Guide to ISO 9001:2008 (co-author). She is a regular columnist for Quality Digest and The Auditor.